Working with You
Heber has been providing clients with specialist electronic design and manufacturing services since 1984. With over 4 million Heber control systems in the world, we have established a reputation of designing innovative electronics and bespoke designs to deliver exactly what our clients need.
Choosing Heber means choosing over 35 years of proven designs and industry benchmark products. We offer much more than just specialist technical engineering; our team understands the industry’s commercial drivers, too. The need for features to add real value to the product, the economics of manufacturing costs, the importance of superior customer support. We can assist with development, innovation or consultancy on your project, even if it just some problem-solving advice you need.
Expertise you can rely on
These are just some of the reasons why manufacturers, from large companies to start ups rely on Heber’s expertise:
- Real-time PC-based and embedded control systems
- Off-the-shelf range in any volume with worldwide supply
- Custom or semi-custom products for medium to high volumes
- Cost-sensitive projects
- Fast time-to-market
- Innovative solutions at low cost
- Flexible relationships & joint-venture partnerships
Customer Partnerships
We pride ourselves on creating working partnerships with our clients, as evidenced by many of our clients having been with us since the formation of the company.
We believe that strong relationships matter and we are always honest and professional with our clients. Almost half of our new business comes from customer recommendations and referrals, which is testament to our commitment to our customers.
One of our most valuable skills is the ability to listen and translate functional requirements into a commercially successful electronic control system. We aim to achieve a long term relationship that is beneficial to both parties.
How we work with you
Developing and manufacturing electronic control systems can often be a complex business. From first contact we will always be available to assist and help drive our clients project forward. We enjoy the challenges of solving problems and identifying customer requirements.
Naturally, the way we work with each of our customers varies slightly, dependent on their needs and requirements. However, the majority of projects that we undertake go through the following common phases:
- Requirements – We develop an in depth understanding of our clients’ needs, encompassing both project and business outcome goals.
- Proposal – We generate an engineering project and detailed staged proposal with costing, design and potential manufacturing options.
- Project Delivery – We always endeavour to surpass our clients’ expectations, delivering creative solutions and helping their business succeed.
- Support – We provide full support on all our products.